Delivery Policy
This Delivery Policy explains how Carlos Simpson Design Studio delivers digital products, physical goods, and services purchased through our website. It applies to orders placed via WooCommerce and related checkout flows.
1) Scope and definitions
For clarity, we use the following categories:
- Digital products: downloadable files (e.g., PDFs, templates, digital publications) delivered by download link or customer account access.
- Physical goods: shipped items (e.g., prints, books, packaged items) delivered by courier/postal service.
- Services: design and consulting services delivered digitally (files, links, meetings) or as otherwise agreed in writing.
Order confirmation: You will receive an order confirmation email after payment is successfully processed. If you do not receive confirmation, check spam/junk folders and then contact us.
2) Digital products (instant delivery)
Digital products are typically delivered immediately after purchase via:
- an on-screen download link after checkout,
- an email containing download details, and/or
- your customer account (if enabled).
If your download link does not arrive or does not work, contact us at designstudio@carlossimpson.com with your order number and email used at checkout.
Access limits (if applicable): [number of downloads] downloads within [X] days. If not applicable, remove this line.
3) Physical goods (shipping)
Processing time: Physical orders are usually processed within [5–10] business days before dispatch (unless stated otherwise on the product page).
Shipping cost: Calculated at checkout based on destination, weight, and service level.
Estimated delivery times begin after dispatch and vary by destination and carrier. Delivery estimates are not guarantees.
- UK delivery: typically [X–Y] business days after dispatch.
- International delivery: typically [X–Y] business days after dispatch (may vary by customs and local networks).
Customs, duties, and taxes (international): Customers are responsible for any import duties, taxes, and fees charged by their country. We cannot predict or control these charges.
Address accuracy: Please ensure shipping details are correct at checkout. If an order is returned due to an incorrect or incomplete address, you may be responsible for reshipping costs.
Tracking: If tracking is provided by the carrier, we will share it via email or your account where available.
4) Services (delivery of design work)
Services are delivered according to the scope, milestones, and timelines agreed in writing (proposal, email confirmation, or contract). Unless agreed otherwise, deliverables are provided digitally (files, links, or shared folders).
- Start date: confirmed after payment (if applicable) and receipt of required project inputs.
- Delays: timelines may shift if inputs, approvals, or feedback are delayed.
- Final delivery: provided after agreed payments and approvals are completed.
If you sell “service products” through WooCommerce, ensure each product page states what is included and the typical delivery window.
5) Problems with delivery
If there is an issue, contact us promptly with your order number.
- Digital delivery issues: contact us within [7] days of purchase for support.
- Physical goods damaged in transit: notify us within [48] hours of delivery with photos of packaging and item.
- Missing parcels: notify us within [7] days of the expected delivery date so we can initiate carrier checks.
Note: For physical items, we may require evidence (photos and packaging) to raise a claim with the carrier.
6) Related policies
Delivery interacts with returns, refunds, and usage rights. Please also review:
- Terms & Conditions
- Refund / Returns Policy (create this page if you sell physical goods)
- Privacy Policy
7) Contact
For questions about delivery, downloads, dispatch, or order confirmation, contact: designstudio@carlossimpson.com
Include your order number and the email used at checkout to help us resolve the issue faster.